Data Analysis and Reporting

July 06, 2018

Hello Everyone,

Data is the life-blood of any business.  It can be used to understand employee behavior, customer interactions, market fluctuations, etc., and it can alter the way business decisions are made.  Your business not only needs reliable access to the right types of data, you need that data to be clean, free of duplicates and mistakes, and available for complex analysis.  Astir IT specializes in business intelligence and Big Data and would like to present you with a case study of how we helped a client optimize their data environment.

As always, if you are interested in learning more about how we have addressed a specific topic that you do not see here or on our website (www.astirit.com), please contact us to discuss further.

We had a customer who had a data problem.  Data on customers, employees, competitors, etc. was all collected using different methods and housed in different places.  The customer lacked the expertise and tools necessary to combine, clean, and analyze the data in any meaningful way, and their strategic business decisions were suffering from it.  The customer came to Astir IT needing the creation and maintenance of operational dashboards.

After working closely with the customer, there were four (4) main operational areas that were affected by this lack of actionable data: HR, Finance, Accounts Payable/Receivable, and Operations.  Astir tackled the initial business analysis task, and helped the customer fully flush out the requirements:

  • Human Resources Analytics: Identifying headcount trends, attrition rates, employee demographics, etc. in order to provide insight into trends concerning hiring, terminations, and retention.
  • Finance Analytics: Advanced analytics in the area of bookings-to-revenue lifecycle; giving the client an accurate representation of the ordering process, backlogs, reserves, and billings in order to make inferences and trending projections for upcoming quarters.
  • Invoice Analytics: Invoicing specific analytics designed to flush out information throughout the invoicing lifecycle; such as policy violations, expenditures, supplier lists, etc.
  • Forecasting: Inference based analytics measuring planning, financial forecasting, expense data, cost center levels, account expenses, etc.

 

Once the business intelligence metrics were fully defined, a dashboard solution was implemented that initially combined, standardized, cleansed, and deduped existing data in order to populate a series of multi-tier dashboards.  In order to maintain these dashboards and ensure the customers ongoing ability to make use of the dashboards, a set of proper procedures were designed and implemented to collect and transmit data into a single repository, which was mined by the dashboards.  The customer was presented with a reliable and secure methodology to consistently measure and understand the right data in order to improve their strategic business decisions.

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Applications that Streamline your Workflows

April 29, 2014
Astir IT Solutions, Inc. specializes in providing clients with technology services and solutions that answer their unique business requirements.
 
One of our clients had the distinct need to trend, analyze, and report on their customer data.  In order to fulfill this clients' unique business requirements, we custom built the Customer Benchmark Survey.  This innovative application gathers, warehouses, and trends customer data.
 
Astir was able to take this application to the next level, and designed an automatic recommendations engine that provided the client with a road-map  linking customer needs to client products.  This point and click report leverages powerful analytics, and can be placed in sales personnel hands for rapid follow up.
 
Astir IT has a full range of technology services, and also places expert IT professionals at client locations, supporting client IT projects.
 
Give me a call at (908) 279-8670 ext. 716 so we can discuss how Astir can help your organization.
 
Best Regards,
 
Adam Moltisanti
Manager, Marketing and Vendor Relations
 

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Astir IT - Customer Relationship Management CRM

October 16, 2013

Hello,

Customer relationship management has become a major facet of any organization.  It has become increasingly important for companies to keep their current customers happy.  In fact, retaining current customers has become as important as winning new business.

Monitoring current client, developing and managing touch points, and maintaining relationships can be difficult and complex.  Luckily, there are tools on the market that can assist with customer relationship management (CRM.)  These CRM tools help automate procedures, streamline processes, and simplify the overall relationship management exercise.  Yet, with all the CRM tools currently on the market, there isn’t much flexibility or customization available.  “Off the shelf” tools are designed with everyone in mind, and often leave customers with many gaps.

Many times it becomes necessary to seek out custom development of a CRM tool.  Having a CRM application custom built enables customer specific business rules to be implemented; ensuring complete coverage and easy assimilation with existing technology landscapes.  The trick with having CRM tools custom designed and built is finding the right resource to work with.

Astir IT Solutions, Inc. has a number of CRM services to choose from.  As a full service IT company, Astir can provide your company with different options to custom design and build CRM tools.  Astir can take complete control of the development of a CRM tool, and build it off a client site.  Astir can also provide on-site resources to client locations, who can partially or fully manage a CRM project.  Our flexible business model will ensure that all specifications are met, including budget.

 

Feel free to give me a call at 908-279-8670 ext. 716 to discuss your CRM needs.

Best Regards

Adam Moltisanti

Manager, Marketing and Vendor Relations

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